The panda has an inbox.
TALK TO US.
Questions about your order, sizing or a return? Drop us a line.
grimproductions8@gmail.comAlready ordered?
Include your order number so we can find your order. Never send card details by email.
Returns & order issues
Notify us within 14 days of delivery. Return shipping arranged through us: DKK 79 per return shipment from Denmark, the EU and the USA. Read the full return terms below.
Klageadgang / Complaints
Har du en klage over en vare eller levering, skal du først kontakte os på grimproductions8@gmail.com. Skriv dit ordrenummer og beskriv problemet. Leverandøren sender varerne, men din henvendelse om købet skal stadig rettes til os.
Kan vi ikke finde en løsning, kan du gå videre til Mæglingsteamet for Forbrugerklager hos Nævnenes Hus, Toldboden 2, 8800 Viborg. Hvis sagen ikke løses ved mægling, kan den eventuelt behandles af Forbrugerklagenævnet. Det forudsætter, at klagen opfylder de gældende betingelser, herunder beløbsgrænserne.
Klageproces og adgang til klageportalen hos Nævnenes Hus
Læs om dine klagemuligheder på forbrug.dk
For international customers
Please first contact us at grimproductions8@gmail.com with your order number and a description of the issue. Our supplier ships the goods; we remain your contact for complaints about the purchase. If we cannot resolve the dispute, you may contact the Danish Mediation Team for Consumer Complaints at Nævnenes Hus. An unresolved case may subsequently be eligible for the Consumer Complaints Board, subject to its jurisdiction and current eligibility rules.
For cross-border EU disputes, see the European Commission’s current directory of consumer dispute resolution bodies. The former EU ODR platform closed on 20 July 2025 and no longer accepts complaints.
Moms / VAT
Vi er ikke momsregistreret i Danmark og opkræver ikke dansk moms. Fragtprisen fremgår ved betaling. We are not VAT-registered in Denmark and do not charge Danish VAT. Shipping is shown at checkout. This statement does not mean that any import duties or taxes charged by the destination country are waived.